A True End To End Service
Taking on a Kitchen project yourself may seem like a simple task;
- Getting the design right with no errors
- Choosing correct products
- Arranging deliveries
- Dealing with the supply chain
- Finding and coordinating decent tradesmen
- Answering all the calls
- Dealing with payments
- Making sure your home is respected
- Getting the piece of mind that you have recourse at the end should anything not be quite right.......
It's a lot to do alongside your usual weekly life. The chances of it going wrong are against you unless you are experienced in handling construction projects and have a good understanding, specifically of kitchen installation methods.
The average homeowner may experience 2-3 kitchen refurbs in their lifetime, we install 10+ kitchens every week.
We offer a design only service, and also a design and supply option - leaving you to look after the project yourself. However, the most popular option is our Diamond "Done For you" service.
Tap into our experience to ensure:
- Proper methods of installation
- Quality of end product
- Works completed in a reasonable time
- A piece of mind for the long-term
Market Leading Design
Our design software is the best the market has to offer. Sat with one of our professional design team, you will be guided through the whole process step by step. Because of our experience we expect to go from nothing to a fully agreed layout & specification - ready for installation within around 5 hours.
So Don't waste time visiting lots of showrooms and viewing brochures, just call us now on 01625 419937 - lines open 24hrs. See a recent 3D design below.
Once you are happy with your 3D design, walk through your new kitchen with our Virtual Reality experience and make sure it is just how you want it.
Since our business started we have installed over 500 Kitchens.
Having completed over 1,500 warranty call outs for our national clients, we know how to fit our own kitchens to avoid the pitfalls, the issues we know will not be visible day 1 but will become issues on day 100… We don’t want them.
Our surveyor will ensure your kitchen installation quote is comprehensive enough to achieve an end result that will last. We will not miss things out and cut corners to reduce the installation cost, to initially win your business. It costs what it costs to ensure quality, as with most things in life; you will only get, what you pay for.
We stand by our surveying and quoting standards, this is backed up by the confidence we deliver time and time again in our fitting service.
To solidify this, and to ensure this investment is risk-FREE, your installation will be covered by our 3-year warranty.
Your Own Project Manager
If you chose us for your installation, your surveyor will return to see you again. On this visit, the following points will be covered and we will allow 1.5 hrs for this part of the process so please bear this in mind when booking your second survey.
- Confirm drawing layout and annotations are correct.
- Confirm your products – quantities and suitability are in line with your requirements
- Complete your project overview document – This document will extract all the information from you, on exactly how you want the job to look and all the minor details that could otherwise be overlooked. We will take into account the arrangements for access and storage of materials etc. So once we start, the installation team are armed with all the info to deliver your project as discussed with your surveyor during the design and quotation stage.
As your installation progresses your original surveyor will be kept up to speed with progress from the project manager. The customer services manager will also be in the loop, and will be on hand if you need any queries answering at any time.
The fitters we employ are experienced and professional, you can expect the very highest levels of service available in the industry
Making the decision to Re-furbish a room in your home should not be taken lightly, a well thought through investment can pay dividends in property re-sale value, and also have a vast improvement to your daily life.
For this reason, a kitchen is no place for DIY. So if you are looking to employ this expertise in, then what is it you need to ensure you do not come unstuck on?
With the feedback from our many happy customers, we have learned that 4 area’s concern people the most when bringing in a company to carry out this work;
- The end product is to the standard you wanted
- The project will be done within reasonable time frames
- Your home will be protected
- You can contact us after the install and get a prompt response, for years to come.
With us, your installation is covered under our 3 year comprehensive warranty as standard, this can be upgraded to 5 years. Ask us for details. Kitchen products are covered for 10 years.
You see, we have built our whole business around these 4 principles and its no wonder we are the most in demand and trusted kitchen Installer in the North West.
We could not guarantee that the 4 points above won’t be an issue if we are the cheapest around. It’s not possible.
We hope as you move through this process that you consider all the points above. When you employ us, you don’t just get a bathroom installed, you get looked after and you are dealing with a real business.
Our aftercare is second to none, but no customer has ever been left unhappy. You will not be the first.
Although our fitters are very friendly and approachable. We recognise that you may want to discuss certain things with a more senior member of our team, that is why we have 3 points of contact for you at all times:
- Your customer service manager
- Your Installation team on site
- Your project manager
We want you to feel absolutely 100% comfortable and confident, so you are free to contact the member of our team that you feel best talking to. You should have the relevant contact details for the right people but if you have any trouble just ring the office on 01625 419937.
A Smooth Process
Our back office systems and customer services guidelines are there to ensure things go smooth and if we do have an issue, the team is well briefed on how to resolve almost any situation that could arise.
Our installation lead-in times are never too long, we respond to issues immediately and ensure customer satisfaction with every end result.
Our bespoke quality management system ensures a smooth process for every customer, which company directors are monitoring constantly, a recovery plan is used should anything go wrong in any of our processes.
We all know problems occur, and from time to time these occur in our projects.
But, we are different, we never leave a problem unsolved and always ensure the project is delivered just as promised. Our team are all dedicated to ensuring that no matter what problems (if any) arise, then they are dealt with swiftly and you are kept informed.
We have never left a customer disappointed with the end result, and we guarantee that you won’t be the first.
Because - You do not pay your final bill until you are satisfied. That’s our promise.
Supporting Local Community
Our current workforce were all apprentices at some point, we feel very passionately about this and we are thrilled the UK economy is once again making it easier for us to take on apprentices.
We not only support and nurture apprentices of our own, but we work with our partners at Changing Education, to offer work placements to school children who are interested in becoming tradesmen. Our business offers an invaluable experience to these youngsters.
Once the school placements are over, the new school leavers are given the opportunity to go to college and start a career with us – something we are very excited to watch unfold over the coming years.
Choosing us for your kitchen installation helps us, to support them.
“Luke was extremely enthusiastic at the prospect of the placement following the interview and I am confident he will gain a great deal from the placement and embrace the opportunity you are providing. It was refreshing to meet an employer so supportive of local young people and thank you for taking the time to explain your journey to Luke, I know he found it inspirational and he appeared to take your comments and advice on board.”
Rachel Rathbone, Changing Education